Safety Rules & Prohibited Transactions
Your guide to safe travel, trusted connections, and why all payments must stay on-platform.
Stay Safe. Stay Smart. Stay On Globi Explore, Inc.
At Globi Explore, Inc., safety, transparency, and fairness are core to how we operate. To protect our global community of travelers, tour guides, transport providers, and sellers of travel-related products, all bookings, payments, and transactions must take place exclusively on the Globi Explore platform.
Any attempt to arrange or complete payments outside the platform is strictly prohibited and may result in immediate account suspension or removal.
Before Booking or Meeting Anyone
- Check Ratings and Reviews
Review past feedback to ensure you're engaging with trustworthy users. - Only Book Verified Providers
Use our filters and badges to find approved guides, transporters, and sellers. - Use In-App Messaging to Communicate
Keep all pre-booking questions and discussions within Globi Explore. This ensures your communication is recorded and protected.
No Off-Platform Payments Allowed
All Payments Must Be Made Through Globi Explore
Globi Explore, Inc. handles all payments securely to:
- Protect your money
- Ensure refunds or rescheduling if needed
- Enforce cancellation policies
- Guarantee platform fees are applied properly
Off-Platform Transactions Are Strictly Prohibited
You may not, under any circumstances:
- Send or receive payments through cash, bank transfer, PayPal, WhatsApp, or any third-party method
- Ask for or accept alternative payment methods
- Offer discounts for off-platform deals
Violating this rule is grounds for immediate account suspension or permanent removal.
Why We Require This
Handling payments through Globi Explore is essential to:
- Maintain fairness between users
- Ensure service quality and moderation
- Protect everyone from fraud or manipulation
If someone asks you to pay or receive money outside Globi Explore, report them immediately.
Meeting In Person? Play It Smart
Choose Public Meeting Spots
Always meet for the first time in a public, well-lit place.
Let Someone Know Your Plans
Share who you're meeting, where, and when you'll check in.
Don't Ever Exchange Cash
Even for in-person bookings or marketplace pickups, all transactions must still go through Globi Explore.
Using the Marketplace
Buy and Sell Through Globi Explore, Inc. Only
Our platform protects both buyers and sellers. Any transaction or delivery made outside our system is unsupported and unauthorized.
Red Flags to Report
"Private Deal" or "Better Price If You Pay Me Directly"
Report immediately. This is against our Terms.
Requests to Use Other Apps for Payment
CashApp, PayPal, Venmo, etc. = not allowed.
Inappropriate Messages, Pressure, or Threats
We take these seriously. Report anything suspicious or uncomfortable.
If You See Something, Say Something
Your safety and trust are everything. If someone violates these rules:
Explore Safely. Always On-Platform.
Globi Explore is built to create meaningful, trustworthy travel connections - not risky side deals.
- Never pay or accept payment outside Globi Explore.
- Never deliver services or goods without a platform booking.
- Never risk your safety or our community standards.
User Code of Conduct
Creating a Respectful, Safe, and Honest Community on Globi Explore
Overview
Globi Explore, Inc. is a global community of travelers, guides, transporters, and sellers of travel-related products. To maintain a trusted space for exploration and connection, we expect all users to follow this Code of Conduct.
Violating this code may result in warnings, content removal, account suspension, or permanent banning.
Respect Others
- Be courteous and professional in all interactions
- Do not engage in hate speech, harassment, discrimination, or bullying
- Respect different cultures, backgrounds, and identities
Use the Platform Honestly
- Only post accurate, truthful information
- Do not impersonate others
- Do not attempt to scam, defraud, or exploit users
Protect Your Own Safety (and Others')
- Never ask or accept off-platform payments - this is strictly prohibited
- Keep all bookings and communication on Globi Explore
- Report suspicious, abusive, or unsafe behavior
Respect the Platform
- Do not attempt to reverse-engineer, scrape, or copy Globi Explore
- Follow all platform policies, including our Terms, Community Guidelines, and Payment Rules
- Help build trust by leaving honest reviews and treating others fairly
What Happens If You Break the Code
We take violations seriously. Depending on severity and frequency, we may:
- Remove your content
- Temporarily restrict your account
- Permanently ban you from the platform
- Escalate serious cases to law enforcement
Child Protection & Safety Policy
We strictly prohibit unsupervised minor use, grooming, and abuse.
Service Provider Expectations
If a tour guide, transport provider, or seller interacts with users who are minors (e.g., part of a family trip), they must:
- Never be alone with the minor
- Communicate only through the parent or guardian
- Maintain professional, appropriate boundaries
- Immediately report suspicious behavior by any user toward minors
Service Provider Onboarding
To offer services on Globi Explore, all providers must complete:
1. Identity Verification
- Government-issued photo ID
- Selfie verification matching ID photo
- Address verification (utility bill or bank statement, dated within 3 months)
2. Professional Documentation (by category)
Tour Guides:
- Local tourism license or equivalent certification
- First aid certification (recommended)
- Proof of professional liability insurance
Transport Providers:
- Valid driver's license for vehicle class operated
- Vehicle registration certificate
- Proof of commercial vehicle insurance
- Vehicle inspection certificate (if required by local law)
- Clean driving record declaration (no DUI/DWI within 5 years)
Marketplace Sellers:
- Business registration (if applicable)
- Tax identification number
- Product liability insurance (for physical goods)
3. Platform Training
- Complete the Globi Explore Provider Orientation (online, ~30 minutes)
- Acknowledge safety policies and code of conduct
- Pass platform usage assessment
4. Ongoing Requirements
- Annual renewal of professional documentation
- Maintain minimum 3.5-star rating (below triggers review)
- Respond to booking requests within 24 hours
- Report any changes to licensing, insurance, or legal status within 7 days
Platform Fees & Commission
Globi Explore charges the following fees for facilitating services:
- Tour Guide Bookings: 15% provider commission, 5% traveler service fee
- Transport/Rides: 20% provider commission, 5% traveler service fee
- Marketplace Sales: 12% provider commission, free for travelers
- Travel Packages: 15% provider commission, 5% traveler service fee
Payment Terms
- Provider earnings are disbursed weekly (every Monday for the prior week)
- Minimum payout threshold: $20 USD (or equivalent)
- Supported payout methods: Bank transfer, PayPal, Payoneer
- Payment processing fees (if any) are borne by the Provider
- Currency conversion uses mid-market rate at time of disbursement
Disputes & Chargebacks
- If a Traveler disputes a charge, the disputed amount is held pending resolution
- Providers have 7 days to respond to a dispute with evidence
- Unresolved disputes are decided by Globi Explore's dispute team
- Fraudulent chargebacks result in Provider account review
Service Standards
All Providers must maintain these minimum standards:
Response Time
- Respond to booking requests within 24 hours
- Respond to messages within 12 hours during active bookings
- Confirm or decline bookings within 48 hours
Quality Standards
- Maintain a minimum average rating of 3.5 stars
- Maximum cancellation rate: 10% per quarter
- Provide services as described in listings
- Ensure all safety equipment and procedures are in place
Consequences for Non-Compliance
- Below 3.5 stars for 2 consecutive months: Performance warning
- Below 3.0 stars for 1 month: Temporary listing suspension
- Cancellation rate above 15%: Listing visibility reduced
- Repeated policy violations: Permanent account removal
- Failure to renew documents: Automatic listing suspension
Performance Reviews
- Quarterly automated performance reviews based on ratings, response times, and cancellation rates
- Providers with top 10% ratings earn “Superhost” or “Top Provider” badge
- Annual re-certification required for all active Providers
Consequences for Violations
What Happens If You Break the Rules
We take violations seriously. If you break these guidelines, we may:
- Warn you or temporarily suspend your account
- Remove your content
- Permanently ban your account from the platform
- Report illegal activity to relevant authorities
No Tolerance for Certain Behaviors
Globi Explore will take immediate and irreversible action if moderators find:
- Harassment, stalking, or threats
- Off-platform payment attempts
- Child exploitation or abuse
- Promotion of violence or hate
Appeals Process
If your account is suspended, you may appeal once by contacting at [email protected]
Include:
- Your full name, username, and a summary of the issue
- Why you believe the action was unjustified
All appeals are reviewed fairly. Decisions are final.
Background Check Requirements
To ensure the safety and trust of the Globi Explore community, all service providers are subject to background checks as part of the onboarding process and on an ongoing basis.
What Is Checked
Background checks may include, depending on the service provider category and jurisdiction:
All Service Providers:
- Criminal history check (felony and misdemeanor convictions)
- Sex offender registry screening
- Identity verification against government databases
- Global sanctions and watchlist screening
Transport Providers (Drivers):
- All checks listed above, plus:
- Motor vehicle record (MVR) review
- DUI/DWI history check
- License suspension or revocation history
- At-fault accident history (where available)
Tour Guides:
- All general checks listed above, plus:
- Professional license verification
- Tourism certification validation (where applicable)
- First aid certification verification (where submitted)
Frequency
- Initial Check: Completed during onboarding before account activation
- Annual Re-Check: All active service providers are subject to annual background re-screening
- Triggered Re-Check: Additional checks may be conducted in response to safety reports, complaints, or significant account changes
Disqualifying Offenses
The following may result in denial of access or removal from the Platform. This list is not exhaustive, and Globi Explore, Inc. reserves the right to make determinations on a case-by-case basis:
- Violent felony convictions (murder, assault, robbery, kidnapping)
- Sexual offenses of any kind
- Offenses involving minors
- DUI/DWI convictions within the past 5 years (for transport providers)
- Drug trafficking or distribution convictions
- Fraud, identity theft, or financial crimes
- Active warrants or pending serious criminal charges
- Terrorism-related offenses or sanctions list inclusion
Disputing Results
If you believe your background check results contain inaccurate information, you have the right to:
- Request a copy of the background check report
- File a dispute directly with the background check provider (contact details will be provided)
- Provide additional documentation or context to Globi Explore, Inc.
- Request a re-evaluation after the dispute is resolved
Disputes should be initiated within 30 days of receiving a denial or adverse action notification. Contact [email protected] for assistance with the dispute process.
Drug & Alcohol Policy
The safety of travelers and the Globi Explore community depends on service providers performing their duties with full cognitive and physical capability. Globi Explore, Inc. maintains a zero-tolerance policy for drug and alcohol use during active service.
Zero Tolerance During Active Service
Service providers are strictly prohibited from:
- Operating a vehicle or providing transport services while under the influence of alcohol, illegal drugs, or any substance that impairs driving ability
- Conducting guided tours, experiences, or buddy-facilitated activities while intoxicated or under the influence of any impairing substance
- Consuming alcohol or drugs during active service delivery, including during breaks or downtime between bookings
- Possessing illegal drugs or open containers of alcohol in a service vehicle or at a service location during active duty
Testing Circumstances
Globi Explore, Inc. may require drug and alcohol testing in the following circumstances, subject to applicable local laws:
- Following a safety incident, accident, or credible complaint from a traveler
- When there is reasonable suspicion of impairment based on observable behavior reported by users or platform monitoring
- As part of a post-incident investigation
- As part of a reinstatement process following a suspension related to substance use
Consequences
- First Verified Offense: Immediate account suspension (minimum 30 days), completion of substance abuse evaluation required before reinstatement
- Second Offense: Permanent account removal
- Refusal to Test: Treated as a positive result; immediate suspension pending investigation
- Positive Test After Incident: Permanent removal and referral to law enforcement where applicable
Substance Abuse Resources
Globi Explore, Inc. recognizes that substance abuse is a health issue and encourages affected individuals to seek help. The following resources are available:
Service providers who voluntarily disclose a substance abuse issue and seek treatment before any incident occurs may be eligible for a confidential leave of absence and reinstatement upon completion of an approved treatment program. Contact [email protected] for confidential assistance.
Sexual Misconduct Policy for Service Providers
Service providers on Globi Explore occupy a position of trust. Travelers rely on drivers, tour guides, and other providers for safe, professional service delivery. This position of trust carries an enhanced duty of care regarding sexual misconduct.
Enhanced Duty of Care
As a service provider, you are held to a higher standard of conduct than general users due to the nature of your role:
- You must maintain strictly professional boundaries with all travelers at all times
- You must never initiate romantic or sexual contact with a traveler during or in connection with a service you provide
- You must ensure that your conduct does not create an intimidating, hostile, or uncomfortable environment for any traveler
- You must be attentive to verbal and non-verbal cues indicating that a traveler is uncomfortable and adjust your behavior accordingly
Mandatory Reporting
Service providers are required to report the following to Globi Explore, Inc. immediately:
- Any incident of sexual harassment or misconduct involving another service provider or user that they witness during a Platform-facilitated interaction
- Any request by a traveler to engage in sexual activity in exchange for favorable reviews, refunds, or other benefits
- Any knowledge of another service provider engaging in sexual misconduct with travelers
Failure to report known incidents of sexual misconduct may result in account suspension or removal, even if the reporting provider was not directly involved in the misconduct.
Immediate Suspension
Upon receipt of a credible report of sexual misconduct by a service provider, Globi Explore, Inc. will:
- Immediately suspend the provider's account and all active listings
- Cancel any upcoming bookings and issue full refunds to affected travelers
- Initiate a formal investigation within 24 hours
- Notify law enforcement where the reported conduct may constitute a criminal offense
Investigation Process
- Report Receipt: All reports are acknowledged within 4 hours
- Initial Assessment: Safety team evaluates severity and immediacy within 12 hours
- Evidence Collection: Platform data, messages, trip records, and GPS data are preserved
- Interviews: Both parties are contacted for statements (separately and confidentially)
- Determination: Investigation concludes within 14 business days
- Action: Based on findings — reinstatement, permanent ban, or law enforcement referral
Consequences
- Confirmed sexual misconduct: Permanent and irrevocable account removal
- All earnings held during investigation are forfeited if misconduct is confirmed
- The provider will be reported to relevant licensing authorities where applicable
- Globi Explore, Inc. will cooperate fully with any criminal investigation or legal proceedings
Insurance Verification
All service providers on the Platform are required to maintain adequate insurance coverage appropriate for their service category. Insurance verification is a mandatory part of the onboarding process and must be renewed annually.
Minimum Coverage Requirements
Transport Providers (Drivers):
- Commercial vehicle insurance covering passengers and third-party liability
- Minimum coverage meeting or exceeding local legal requirements
- Property damage coverage for the vehicle operated
- Personal injury protection (PIP) or equivalent where required by law
Tour Guides:
- Professional liability (errors & omissions) insurance
- General liability insurance covering bodily injury and property damage
- Coverage adequate for the types of tours and experiences offered (e.g., adventure tours may require higher coverage)
Marketplace Sellers:
- Product liability insurance for physical goods (where applicable)
- General commercial liability insurance
Proof Submission
- Valid insurance certificates must be uploaded during onboarding
- Documents must clearly show the provider's name, coverage type, coverage amounts, policy number, and expiration date
- Documents must be from a recognized, licensed insurance provider
- Globi Explore, Inc. may verify insurance documents directly with the issuing provider
Annual Renewal
- Service providers must upload renewed insurance certificates at least 14 days before the current policy expires
- Automated reminders will be sent 30 days and 14 days before expiration
- Failure to renew insurance by the expiration date will result in automatic listing suspension
- Listings will be reactivated within 24 hours of receiving valid renewed documentation
Globi Explore, Inc. verifies the existence and basic validity of insurance documents but does not guarantee the adequacy, scope, or enforceability of any provider's insurance coverage. Travelers are encouraged to obtain their own travel insurance.
Regional Compliance
Globi Explore operates globally, and regulatory requirements for service providers vary significantly across jurisdictions. Service providers are responsible for understanding and complying with all applicable laws in the regions where they operate.
Provider Obligations
- Research and comply with all local, regional, and national laws applicable to your service category (transportation, tourism, commerce, etc.)
- Obtain all required licenses, permits, and registrations for your jurisdiction
- Comply with local tax obligations, including income tax, sales tax, VAT, and any tourism-specific taxes
- Adhere to local consumer protection, insurance, and safety regulations
- Report any changes in local regulations that may affect your ability to provide services through the Platform
Platform's Right to Impose Additional Requirements
Globi Explore, Inc. reserves the right to impose additional requirements on service providers in specific jurisdictions, including but not limited to:
- Enhanced background checks in jurisdictions with higher safety concerns
- Additional insurance coverage requirements beyond local minimums
- Mandatory training or certification for specific service types
- Additional identity verification measures
- Compliance documentation specific to local regulations
Jurisdictional Variations
Service providers acknowledge that:
- Requirements may differ between countries, states, provinces, and municipalities
- Globi Explore, Inc. is not responsible for informing providers of all local requirements
- Compliance with Platform policies does not guarantee compliance with local laws
- Providers operating in multiple jurisdictions must comply with the requirements of each
- Globi Explore, Inc. may restrict services in jurisdictions where legal compliance cannot be verified
Dispute Resolution Timeline
Globi Explore, Inc. provides a structured dispute resolution process for service providers to address complaints, disagreements, and adverse actions. The following timeline applies to all disputes between service providers and travelers, or between service providers and Globi Explore, Inc.
Step 1: Provider Response (7 Days)
- Upon notification of a dispute, the service provider has 7 calendar days to submit a formal response
- The response must include relevant evidence such as messages, photos, trip records, or documentation
- Failure to respond within 7 days may result in a default judgment in favor of the complainant
Step 2: Mediation (14 Days)
- If the dispute is not resolved through the provider's response, Globi Explore's dispute resolution team will mediate
- Both parties will be contacted and given the opportunity to present additional evidence or arguments
- The mediation process will be completed within 14 calendar days of initiation
- Mediation is non-binding; either party may escalate to arbitration if unsatisfied with the outcome
Step 3: Arbitration
- Disputes not resolved through mediation may be escalated to binding arbitration
- Arbitration will be conducted in accordance with the rules of a recognized arbitration provider (JAMS or AAA)
- Arbitration may be conducted remotely or virtually unless both parties agree otherwise
- The arbitrator's decision is final and binding
- Costs of arbitration will be allocated as determined by the arbitrator
Step 4: Legal Escalation
In cases involving criminal conduct, fraud, or matters that cannot be resolved through arbitration, either party may pursue legal action through the courts. Globi Explore, Inc. reserves the right to seek injunctive relief in any court of competent jurisdiction to protect its intellectual property, users, or Platform integrity.
Emergency Disputes
For disputes involving active safety concerns, ongoing harassment, or time-sensitive financial matters, an expedited process is available:
- Contact [email protected] with “URGENT” in the subject line
- Emergency disputes are reviewed within 24 hours
- Temporary protective measures (account suspension, payment hold) may be implemented immediately